Privacy policy

EDEN CORE LLC is the data controller for personal information processed in operating Eden Core Home. This policy explains our use of information when you visit the store, place an order, or contact us.

Eden Core Home is operated by EDEN CORE LLC, a New Mexico limited liability company formed on May 19, 2025.

Company address: 206 EDGEWOOD DR, SUNLAND PARK, NM 88063, United States.
Email: support@edencorehome.com
Phone: +1 813 509 8521
Website: edencorehome.com

Information we collect

We collect the contact and delivery information you provide, including your name, email address, telephone number, billing and shipping addresses, order details, and correspondence. Payment transactions provide us with payment status and limited transaction information; complete card numbers and security codes are handled through the payment checkout and are not kept in our ordinary order records.

When you visit the store, Shopify processes technical information needed to operate it, such as IP address, browser and device details, security events, and cart or session identifiers. Where you give consent to optional Shopify analytics, information about page visits and store interactions may also be processed. We do not use Google Analytics or Google Ads tracking on this store.

Purposes and legal bases

We use information to accept and fulfil orders, provide delivery updates, administer cancellations, returns, exchanges and refunds, and answer order-related questions. The legal basis is performance of a contract or steps you request before entering a contract.

We retain accounting and transaction records to meet legal obligations. We process proportionate security and fraud-prevention information on the basis of our legitimate interest in protecting customers and the store. We assess that interest against your rights. Optional analytics and any separately requested promotional communications rely on your consent. We do not use order contact details for promotional messages without the required consent.

Who receives information

We use Shopify to host and operate the store. Information needed for payment is processed by the payment method you select. Delivery providers receive the details needed to deliver or collect your order. Authorised personnel and professional advisers access information only when necessary for fulfilment, support, accounting, security, or legal obligations. We may disclose information to authorities where a lawful obligation requires it.

We remain responsible for our data-processing decisions and for handling your questions and rights requests. We limit disclosures to the information necessary for their stated purpose. We do not sell your personal information.

International processing

EDEN CORE LLC is established in the United States, and Shopify and payment or delivery services may process information in the United States or other countries outside the European Economic Area. We use legally recognised safeguards for restricted transfers, such as applicable adequacy decisions or standard contractual clauses together with required supplementary measures. Contact us to request information about the safeguards relevant to your information or a copy where available.

Retention

We keep order, payment, and accounting records for as long as applicable recordkeeping duties require. We keep support correspondence for the period needed to resolve the request and any related complaint or claim. Security logs are kept only for a proportionate period needed to investigate and prevent abuse. Consent records are kept as needed to demonstrate and respect your choices. Information is deleted or anonymised when the relevant purpose and retention requirement end. You can ask us for the retention period or criteria applicable to a particular record.

Your rights

Under the GDPR, you may request access, correction, erasure, restriction, and portability where the relevant conditions apply. You may object to processing based on legitimate interests. You may withdraw consent at any time, without affecting the lawfulness of processing before withdrawal. Withdrawing optional consent does not affect your ability to place an order.

Send requests to support@edencorehome.com. We may ask for proportionate information to verify your identity. We normally respond within one month; if the law permits an extension for a complex request, we explain it within that initial month. You may complain to the President of the Personal Data Protection Office in Poland, or to the competent supervisory authority where you live or work.

Cookies and security

See our Cookie Policy for cookie categories and choices. We use access controls, secure transmission, and limited staff access to protect personal information. We investigate security incidents and make notifications required by applicable law.

We do not make decisions about you that produce legal or similarly significant effects solely by automated processing.

Contact

For privacy enquiries and rights requests, use support@edencorehome.com or +1 813 509 8521. Customer service is available Monday to Friday, 09:00–17:00 Eastern Time (ET). We do not process orders, returns, exchanges, or customer service requests on weekends or U.S. public holidays. Messages and requests may be submitted at any time.

Respect for your choices

We collect information to operate the store and fulfil customer requests, not primarily to collect or monetise personal information. We do not sell customer contact details. We do not share information for advertising without the consent required by law. Store and checkout connections use HTTPS encryption.