Shipping policy

Eden Core Home delivers only to addresses in Poland. EDEN CORE LLC manages the order and delivery process and is your point of contact for shipment enquiries.

Eden Core Home is operated by EDEN CORE LLC, a New Mexico limited liability company formed on May 19, 2025.

Company address: 206 EDGEWOOD DR, SUNLAND PARK, NM 88063, United States.
Email: support@edencorehome.com
Phone: +1 813 509 8521
Website: edencorehome.com

Delivery area and charges

We offer free standard shipping throughout Poland, with no minimum order value and no regional shipping surcharge. The same published processing and transit estimates apply across Poland. Delivery to countries outside Poland is unavailable.

We offer one standard delivery service and no paid expedited upgrade. The shipping charge shown at checkout is EUR 0.00. We cover any import duties, customs charges, and clearance costs that apply to the agreed delivery; you are not charged these separately on delivery.

Cutoff and working hours

The order cutoff is 14:00 ET on business days. Orders received before the cutoff enter the processing schedule that business day. Orders received after the cutoff, or on a weekend or U.S. public holiday, enter processing on the next business day.

Customer service is available Monday to Friday, 09:00–17:00 Eastern Time (ET). We do not process orders, returns, exchanges, or customer service requests on weekends or U.S. public holidays. Messages and requests may be submitted at any time. In these policies, a business day means Monday to Friday, excluding U.S. public holidays. ET means U.S. Eastern Time, which follows daylight saving time.

Processing and delivery estimates

Order processing takes 1–2 business days. Transit takes 3–5 business days. Total estimated delivery is 4–7 business days.

The estimate combines 1–2 business days to prepare the order and 3–5 business days in transit after dispatch. These periods are consecutive. The cutoff and non-processing days determine when processing begins. Public holidays in Poland can also affect carrier delivery schedules.

We provide the estimated delivery timing for your order and notify you if a delay becomes apparent. If delivery cannot be completed as agreed, contact us for assistance and the remedy available under applicable law. Where no other delivery date is agreed, statutory delivery deadlines remain applicable.

Tracking and delivery problems

We send a dispatch confirmation and tracking information by email when your order is shipped. If tracking stops updating, the parcel is lost, or it is marked delivered but has not arrived, contact support@edencorehome.com or +1 813 509 8521. EDEN CORE LLC investigates with the carrier and arranges delivery, replacement, or a refund as appropriate.

Responsibility for the goods remains with us until you, or a person you name other than the carrier, take physical possession. You do not have to pursue a carrier claim yourself to obtain a remedy from us.

Address changes and cancellations

To request cancellation or an order or delivery-address change, contact support@edencorehome.com or +1 813 509 8521 before dispatch. We can process these requests only before the order has been dispatched.

If an address problem is discovered after dispatch, contact us immediately. We will investigate the available delivery options with the carrier and explain the next steps.

Damaged or incorrect goods

If goods arrive damaged, defective, incomplete, or different from your order, contact us as soon as you can. We accept responsibility for resolving the issue and cover the shipping required for the applicable remedy. Reporting promptly helps us investigate and does not shorten your legal claim period. See our Returns and Refunds Policy.

Returns and exchanges

You may request a return within 30 calendar days of delivery for either a defective or a non-defective item. After return authorization, send the item back within 14 calendar days. Direct exchanges are available. We cover return and exchange shipping, do not require original packaging, and charge no restocking fee. We inspect returns promptly and issue the refund within 5 calendar days of receiving the returned goods. Refunds go to the original payment method. Your bank or payment provider may need a further 3–10 business days to show the funds in your account. Full details appear in our Returns and Refunds Policy.