Refund policy

This policy explains returns, direct exchanges, refunds, and withdrawal rights for purchases from Eden Core Home delivered to Poland.

Eden Core Home is operated by EDEN CORE LLC, a New Mexico limited liability company formed on May 19, 2025.

Company address: 206 EDGEWOOD DR, SUNLAND PARK, NM 88063, United States.
Email: support@edencorehome.com
Phone: +1 813 509 8521
Website: edencorehome.com

30 day returns

You may request a return within 30 calendar days of delivery for either a defective or a non-defective item. After return authorization, send the item back within 14 calendar days.

We accept change-of-mind returns as well as returns for defective, damaged, incorrect, or incomplete goods. Original packaging is not required. You may open the packaging and reasonably inspect the product. For a non-defective return under our additional 30 day offer, keep the item in the condition received, with its supplied components. Ordinary inspection does not disqualify a return. Defective goods do not have to be unused.

How to return an item

Contact support@edencorehome.com or +1 813 509 8521 with your order number, the items to return, and your preferred resolution. A reason is not required for a change-of-mind return. If reporting damage or a defect, a description or photographs can help us arrange the appropriate remedy, but photographs are not a condition of your legal rights.

We provide the return address, a prepaid return shipping label, and a downloadable return form by email. Download and print the form and include it with the parcel. If you cannot print, contact us for an alternative. The form is for identifying your order and is not a condition for exercising a statutory right.

Send the goods back within 14 calendar days after authorization. Use protective packaging; the original box is optional. Our U.S. company address is not automatically the parcel return destination. Use the return address supplied for your order.

Return costs

EDEN CORE LLC pays return and exchange shipping costs for both defective and non-defective items. We provide a prepaid label or arrange collection. We do not charge a restocking fee or an exchange handling fee.

Direct exchanges

Direct exchanges are available. Contact us within 30 calendar days of delivery and tell us which replacement item you would like. After authorization, return the original item within 14 calendar days. We arrange the replacement after receiving and checking the returned item, with 1–2 business days for processing and 3–5 business days for transit.

We confirm replacement availability and any price difference before arranging the exchange. We refund a lower-price difference to your original payment method; a higher-price difference requires your agreement before payment. If the requested replacement is unavailable, you may choose another item or a refund. You do not need to place a new order to request a direct exchange. We cover shipping in both directions.

Refunds

We inspect returns promptly and issue the refund within 5 calendar days of receiving the returned goods. Refunds go to the original payment method. Your bank or payment provider may need a further 3–10 business days to show the funds in your account.

We refund the price paid for the returned goods without a restocking deduction. Standard shipping within Poland is free, so no outbound shipping charge is deducted from your refund.

If the refund has not appeared after the additional 3–10 business days, contact us so we can investigate and provide the refund confirmation.

Statutory withdrawal in Poland

Our 30 day return offer is additional to your legal rights. For an online purchase, you can withdraw without giving a reason within 14 calendar days after you, or a person you name other than the carrier, receive the goods. For goods from one order delivered separately, the period begins when the last goods are received.

Notify us by an unambiguous statement sent to support@edencorehome.com or by post to EDEN CORE LLC, 206 EDGEWOOD DR, SUNLAND PARK, NM 88063, United States. Sending your notice before the deadline is sufficient. Prior approval is not required. Return the goods within 14 calendar days after sending the withdrawal notice; requesting authorization or a form does not delay or replace this legal deadline.

For statutory withdrawal, we refund without undue delay and within 14 calendar days after receiving your notice. We may withhold reimbursement only until we receive the goods or you provide evidence that you sent them back, whichever happens first. Our 5 calendar day refund processing commitment applies within that legal deadline.

You can inspect the goods as you would in a shop. Any assessment of diminished value is limited to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, and only as permitted by law. There is no automatic packaging deduction.

Optional withdrawal statement

To: EDEN CORE LLC, 206 EDGEWOOD DR, SUNLAND PARK, NM 88063, United States, support@edencorehome.com.

I hereby give notice that I withdraw from my contract of sale for the following goods: __________.
Order number: __________.
Ordered on / received on: __________.
Consumer name: __________.
Consumer address: __________.
Date: __________.
Signature: __________ (only if submitted on paper).

You may copy this statement or ask us for a downloadable version. Use of this form is optional.

Defective goods and complaints

Our return window does not limit your statutory rights for goods that do not conform to the contract. For consumers in Poland, the seller is generally responsible for a lack of conformity revealed within two years of delivery. Contact us to request the remedy available under applicable law, including repair or replacement and, where the conditions are met, a price reduction or refund.

EDEN CORE LLC handles your complaint and bears the costs of the applicable remedy, including necessary transport. We respond to consumer complaints within 14 calendar days. You are not required to deal with a manufacturer or carrier to obtain a remedy from us.

Cancellations and contact

To request cancellation or an order or delivery-address change, contact support@edencorehome.com or +1 813 509 8521 before dispatch. We can process these requests only before the order has been dispatched.

After dispatch, you can use the return or statutory withdrawal process. Customer service is available Monday to Friday, 09:00–17:00 Eastern Time (ET). We do not process orders, returns, exchanges, or customer service requests on weekends or U.S. public holidays. Messages and requests may be submitted at any time. In these policies, a business day means Monday to Friday, excluding U.S. public holidays. ET means U.S. Eastern Time, which follows daylight saving time.