Contact information

Use the contact details below for orders, product questions, delivery, returns, direct exchanges, refunds, and complaints.

Eden Core Home is operated by EDEN CORE LLC, a New Mexico limited liability company formed on May 19, 2025.

Company address: 206 EDGEWOOD DR, SUNLAND PARK, NM 88063, United States.
Email: support@edencorehome.com
Phone: +1 813 509 8521
Website: edencorehome.com

Customer service

Email: support@edencorehome.com
Phone: +1 813 509 8521

Customer service is available Monday to Friday, 09:00–17:00 Eastern Time (ET). We do not process orders, returns, exchanges, or customer service requests on weekends or U.S. public holidays. Messages and requests may be submitted at any time. In these policies, a business day means Monday to Friday, excluding U.S. public holidays. ET means U.S. Eastern Time, which follows daylight saving time.

Include your order number when asking about an existing purchase. Do not send complete payment card details or security codes.

Order and delivery information

Delivery area: Poland only. Currency: EUR. Standard shipping is free. Order processing takes 1–2 business days. Transit takes 3–5 business days. Total estimated delivery is 4–7 business days. Order cutoff: 14:00 ET on business days.

Returns and refunds

You may request a return within 30 calendar days of delivery for either a defective or a non-defective item. After return authorization, send the item back within 14 calendar days. Direct exchanges are available. EDEN CORE LLC pays return and exchange shipping costs. Original packaging is not required. There is no restocking fee. We inspect returns promptly and issue the refund within 5 calendar days of receiving the returned goods. Refunds go to the original payment method. Your bank or payment provider may need a further 3–10 business days to show the funds in your account.

Contact us for the downloadable and printable return form, prepaid label, and return address. The company address is a business correspondence address; use the parcel return address provided for your order.

Useful pages

Payment information

All charges are shown before payment. Standard shipping to Poland is free without a minimum order value. We do not add a payment-method surcharge. See our Payment Policy for accepted methods and payment support.