Answers to common questions about shopping with Eden Core Home.
Eden Core Home is operated by EDEN CORE LLC, a New Mexico limited liability company formed on May 19, 2025.
Company address: 206 EDGEWOOD DR, SUNLAND PARK, NM 88063, United States.
Email: support@edencorehome.com
Phone: +1 813 509 8521
Website: edencorehome.com
Where do you deliver and what currency do you use?
We deliver only to Poland. Prices and checkout charges are in EUR. Standard shipping within Poland is free, and we cover import duties and clearance charges for the agreed delivery.
How long will my order take?
Order processing takes 1–2 business days. Transit takes 3–5 business days. Total estimated delivery is 4–7 business days. Processing and transit are consecutive.
What is the order cutoff?
The cutoff is 14:00 ET on business days. Orders placed after the cutoff begin processing on the next business day. In these policies, a business day means Monday to Friday, excluding U.S. public holidays. ET means U.S. Eastern Time, which follows daylight saving time.
When is customer service available?
Customer service is available Monday to Friday, 09:00–17:00 Eastern Time (ET). We do not process orders, returns, exchanges, or customer service requests on weekends or U.S. public holidays. Messages and requests may be submitted at any time. Email support@edencorehome.com or call +1 813 509 8521.
Which payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.
Can I cancel or change an order?
To request cancellation or an order or delivery-address change, contact support@edencorehome.com or +1 813 509 8521 before dispatch. We can process these requests only before the order has been dispatched. If already dispatched, you can use our return or statutory withdrawal process.
Can I return an item if I change my mind?
Yes. You may request a return within 30 calendar days of delivery for either a defective or a non-defective item. After return authorization, send the item back within 14 calendar days. We also accept defective, damaged, incorrect, or incomplete goods. Your legal rights for non-conforming goods are not limited to 30 days.
Do I need original packaging and is there a fee?
Original packaging is not required. Use packaging that protects the goods during return transport. We do not charge a restocking fee. EDEN CORE LLC covers return and exchange shipping for defective and non-defective items.
How do I get the return form?
Contact support@edencorehome.com or +1 813 509 8521. We email a return form to download and print, along with a prepaid shipping label and the return address. If you cannot print, we provide an alternative. The form is not required to exercise statutory withdrawal.
Do you allow direct exchanges?
Yes. Request an exchange within 30 calendar days of delivery and return the goods within 14 calendar days after authorization. We confirm the replacement and any price difference first. You do not need to reorder. We cover shipping in both directions.
When will I receive a refund?
We inspect returns promptly and issue the refund within 5 calendar days of receiving the returned goods. Refunds go to the original payment method. Your bank or payment provider may need a further 3–10 business days to show the funds in your account. Statutory withdrawal deadlines are preserved.
What are my statutory withdrawal rights?
For an online purchase, you may notify us of withdrawal without a reason within 14 calendar days after receiving the goods. Prior approval is not required. Send the goods back within 14 calendar days of notifying us. See the notice, form, and refund rules in our Returns and Refunds Policy.
Are items in the scene photographs included?
Only the items stated in the product listing are included. Props, furniture, stationery, clothing, tableware, and other accessories shown in lifestyle images are not included. Cushion inserts are not included with cushion covers.
What if delivery or the product has a problem?
Contact us with the order details. EDEN CORE LLC investigates and arranges the applicable remedy, including replacement or refund. You do not need to resolve the issue with a carrier or manufacturer. See our Shipping Policy and Returns and Refunds Policy.
Payment information
All charges are shown before payment. Standard shipping to Poland is free without a minimum order value. We do not add a payment-method surcharge. See our Payment Policy for accepted methods and payment support.